• Get 50 points for free when you sign up to the EL&N app for the first time! with a MEL&N account.
• You can redeem these points against menu items when you visit or click and collect - see our Points Policy below.

• Get 50 points for free when you sign up to the EL&N app for the first time!
• Earn points and enjoy amazing discounts off your bill when ordering via the EL&N app.
• For every £1 spent on the EL&N app, you will earn 1 point.
  Example: If you spend £9.50 on the EL&N app, you will earn 9 points.

• To redeem your points on the EL&N app, every 1 point = 0.10p. Example: If you redeem 50 points on the EL&N app, you will get £5 off your total bill.

• Your points can be redeemed for dining in store or click and collect via the EL&N app only.

• If you are having issues redeeming your points or have any queries, drop us an email at appsupport@elnlondon.com and a member of our team will be happy to help.

  *EL&N App points cannot be redeemed at our Selfridges London branch

• We’d love to thank you for your loyalty by treating you to 1 x complimentary house coffee or tea when you collect 10 stamps.

   

• You can pick up a loyalty stamp card at any of our EL&N London locations, just hand your card to a member of our team when purchasing a drink and they will stamp your drink for you!

  – Happy sipping!

• If you’ve placed a click and collect order with us, please make sure you’ve checked our full opening and closing times for applicable ordering times.

• If you’re placing an order via Deliveroo or Uber Eats, please contact the third party delivery platform directly and they will be able to help you with any queries you may have.

• For all EL&N retail line orders made via the app or www.elnlondon.com, drop us a line at shop@elnlondon.com and a member of our team will come back to you.

• If made an order for a celebration cake or have any questions for our pastry kitchen, please send an email to celebrations@elnlondon.com and the team will be happy to help.

• Should you not be completely happy with your dine in or click and collect order placed via the EL&N app, please speak to a member of our team in store to help resolve any queries you may have.

• If you have any further questions, drop us an email at appsupport@elnlondon.com and our team will be happy to help.

• For all retail line orders, please contact shop@elnlondon.com and a member of our team will help you with the returns process.

• Ordering EL&N has never been easier! With our brand new exclusive app feature, you can now pre-order your menu favourites and click and collect.

• Please note, you can only pre-order for click and collect at our cafés during our opening and closing times. To find your nearest EL&N, search our ‘Locations’ page on the app or www.elnlondon.com

• Should you have an issue or query with your click & collect order, please speak to a member of team in store or email us at appsupport@elnlondon.com

  *Click and collect is not available at our Selfridges London branch

We’d love to hear your lovely feedback regarding your app experience or any visit you made to our cafés! If you’d like to get in touch with our teams, please reach out to the emails below:

App Enquiries: appsupport@elnlondon.com
PR/Marketing Enquiries: pr@elnlondon.com
Retail Line Enquiries: shop@elnlondon.com
Celebration Cake Enquiries: celebrations@elnlondon.com
Say Hello: info@elnlondon.com

Please note, we only take bookings at our Brompton Road café, all our other cafés run on a walk in basis only and you cannot reserve a table.

Got a question for us? Check out our most popular list of Q’s below!

• Where can I book a table?
  The only café you can make a reservation at is EL&N Brompton Road, located in South Kensington. All our other cafés run on a walk-in basis only and we don’t accept any bookings.
  
• To book a table at EL&N Brompton Road, click the link here or visit our ‘Locations’ page on the app to book!

• Where can I find a list of your locations?
  We currently have cafés located in London, Paris, Dubai, Doha, Kuwait, Riyadh and Milan. To find your nearest EL&N store, visit our ‘Locations’ page on the app or see more at www.elnlondon.com. Please note the EL&N app is currently only available to use in the UK.

• Is your menu suitable for vegans or vegetarians?
  Whilst we do our best to cater to all dietary requirements, we have limited options for vegans and a slightly wider selection for vegetarians. We’re working on development to add more vegan friendly dishes but in the meantime, please speak to a member of our team and they will do their best to cater to your dietary requests. You can check out our menu before your via the app or our website.

• Is your menu halal?
  Yes, our entire menu is halal. Please speak to a member of our team in store for any specific dietary or allergen questions.

• Can I order EL&N for delivery?
  You can find us on Deliveroo and Uber Eats, order via the ‘Locations’ page on the app or search ‘EL&N’ on either of the delivery apps to enjoy your favourite menu items delivered straight to your door (specific postcode limitations apply).