Got a question for us?

Maybe we can answer your most common questions below...

Does EL&N cater to different dietary requirements?

We do our best to cater to all dietary requirements.

We have limited options for vegans and those following a gluten free diet with a slightly wider selection for vegetarians. We’re working on development to add more vegan friendly and gluten free dishes, but in the meantime, please speak to a member of our team and they will do their best to cater to your requests.

Coeliacs please note, all our food is created in a kitchen where there may be gluten nearby, we cannot guarantee that won’t be any cross contamination.

Our entire menu is halal. Any bacon listed on our menu is turkey bacon or Macon.

We have plenty of milk alternative options from oat, soya & almond to coconut milk. Our friendly baristas will be happy to help.

You can see all our menus online before your visit.

Do you take reservations?

All our cafés run on a walk-in basis only and we don’t accept any bookings or reservations.

The only cafés you can make a reservation at is EL&N Brompton Road, located in South Kensington. Alternatively you can book with us for Afternoon Tea at several of our locations worldwide. Visit our ‘Locations’ page to find out more.

Will I have to queue?

Our queue times can vary from 5 minutes to 25 minutes. Our team will do their best to seat your party as soon as possible.

Where can I find my nearest location?

We currently have cafés located in; London, Paris, Dubai, Doha, Kuwait, Riyadh, South Africa, Malaysia and Milan. To find your nearest EL&N store, visit our ‘Locations’ page.

Can I hire a location or work with EL&N to host an event?

We would love to hear about your event enquiry. If you’re a brand or media group looking to host an event, please email us at and a member of our Events team will come back to you in a few days.

If you’re looking to host a birthday, baby shower, bridal shower, brunch or any other special event, send us an email to stating your country, preferred store location and event details and if we have availability, the team will do their best to accommodate you.

Our gift cards and retail range

Our pink gift cards are valid from the date of purchase for 12 months. They are redeemable in-stores only (excluding our concession at London Selfridges). Please check the reverse of our card for more detailed terms and conditions.

You can find our retail line available at all EL&N locations worldwide or you can order via our website for home delivery.

Don’t forget to sign up to our newsletter online for an exclusive 10% off on your first online order (not applicable for store use).

Do we offer delivery?

Yes, of course. You can find us on Deliveroo, Super or Uber Eats. We are also available on Talabat, The Chefz & Jaheez.

In our App you can order via the ‘Locations’ page or search ‘EL&N’ on your favourite delivery platform to enjoy your favourite menu items delivered straight to your door.

How can I work at EL&N?

We are always looking for talented baristas, store managers, chefs and waiting staff to join the EL&N team! Stay up to date with our open positions and apply via our Careers page.

I didn't enjoy my experience - how do I complain?

We're sorry you didn't have a positive experience with us. We want to resolve any issues as directly as possible, so please email us at and allow us up to 6 days to get back to you. We take complaints very seriously so please allow us the time to come to the best solution.

Information about allergens?

If you would like more information about specific allergens, please ask our staff for our allergens matrix before you order in store.

I want to partner with EL&N, how can I find out more?

We'd love to partner with you. Please email us directly with your partnership enquiry at Or find out more on our dedicated partnerships page.

I'm a supplier wanting to send product samples or PR items. Where do I send them?

Please email us at and we'd be happy to share a contact address with you.

What does EL&N stand for?

EL&N (pronounced: e-lan) stands for Eat, Live & Nourish. We're also sometimes known as; Elan Café, ELN London or Elan London.

Tell me more about your speciality coffee?

Find out all about our coffee and where it comes from.

Find out more